SupportJapanese

As you may have guessed by the many hints we have dropped, FC-Datalogit was developed and is made in New Zealand. This could have been a problem for product support as most of the people who have purchased the FC-Datalogit system live in the other hemisphere mainly in the USA, Europe or Japan. To solve this problem we have started a couple of eGroups.

Click here to register a USED FC-Datalogit.

Why do we use an eGroup instead of just putting it all on a web site?

  • Members can download the latest version of the FC-Edit software
  • The group e-mail only goes to people that are really interested in the product
  • Members can remove themselves from the group. Easy maintenance
  • Members must agree to certain conditions before we let them in the group. This allows us some freedom in what we post to the group
  • It allows us to have interactive features like the poll function
  • It's a extremely easy way for us to manage many e-mail addresses. The FC-Datalogit staff can e-mail all the members without having to keep a personal and accurate list of who's current or new. Cuts down on spam
  • Members can reply directly to mail from the e-group and know that all the FC-Datalogit staff will get the message
  • We don't need passwords for members
  • Our dealers from around the world are on the group too. If N.Z is asleep FC-Datalogit staff in another country will be awake to answer your question


Registration

When you purchase FC-Datalogit directly from our Web site it will automatically be registered and you will be invited to one of the FC-Datalogit user eGroups.
If you purchase from one of our dealers you must email us to register the product. Contact FC-Datalogit

Membership is of course voluntary. If you purchased FC-Datalogit from a dealer and want to be invited to the eGroup, let us know.
Contact FC-Datalogit

 We will require the following to register
  • Serial number on the FC-Box:
  • Where it was purchased:
  • When it was purchased:
  • What type of car you use it on most:
  • The email address you would like to use on the user group:

Click here to register a USED FC-Datalogit.

FC-Datalogit Registered user benefits

  • FC-Edit is regularly updated and the latest version is kept on the appropriate eGroup
  • News of new releases are sent via e-mail to the appropriate e-group and the eGroup sends the e-mail out to all the members of the group
  • If a member has a question, they just send a reply e-mail to the e-group address
  • Members are encouraged to help each other. The more you put in the more you get out.
  • Members are encouraged to send feedback about the function of FC-Edit to the group.
  • FC-Edit is regularly updated to incorporate ideas from the group and to improve it's performance
  • Members can store and share their setting data with other members by uploading them to the group database
  • Members can remove themselves from the group
  • Our dealers from around the world are on the groups too
  • If N.Z is asleep FC-Datalogit staff in another country will be awake to answer your question
  • Replacement Media. (The installation CD with FC-Edit and the manual) are only available to registered owners
  • Hardware/Software support is only available to registered users

If you purchase a USED FC-Datalogit you can register it and join the user group.  For more information please visit our USED Register Page here. Click here

FAQ

Q: How much do I need to add for delivery charges?
Q: Is your software compatible with Apple/MAC operating systems?
Q: I can not use paypal to purchase your product - How else can I purchase?
Q: How do you ship products?
Q: When you ship my product can you please write the value down for Customs/Import Duty?
Q: When I go to place my order you ask for my car type - Does this mean I can only use it on that type of car?
Q: If I purchase a GTR version does this mean I can use it on a 180sx?
Q: I have a FC Commander that is not compatible with my Power FC will the FC-Datalogit enable me to use it?
Q: If I place an order for a FC-Datalogit tomorrow how long will it take to arrive?
Q: Do you sell Power FC’s?
Q: I see you have to register the software to a number on the Power FC can I get a general number or do you have something special for tuners?
Q: I have never used paypal before can I pay direct with Visa?
Q: How much is a FC-Datalogit kit and where can I purchase if from?
Q: What is the unit of measurement for the turbo/boost displayed as?
Q: Can I have your unit be hardwired to the car? And always running the FC Commander without a laptop?
Q: Your software sounds fantastic - Is there a demo version?
Q: Is there Antilag on FC-Datalogit?
Q: My new Laptop doesn't have a serial port but it does have 2 USB ports. How do I connect the FC-Box to a USB port?
Q: I purchased FC-Datalogit serial type. Now I have a new laptop and it doesn't have a serial port! Do I have to buy a new FC-Datalogit?
Q: I have purchased used SR-20 FC-Datalogit and it is great but will it work on a Supra?
Q: My GTR FC-Ddatalogit doesn't have a fan temperature setting like the Fan vs. Water temp setting in the RX7 FC-Datalogit on Setting 3 tab. Will you make the fans setting for GTR FC-Datalogit?
Q: Do you make FC-Datalogit for my Porsche?
Q: Can you invite me to the info e-group, please?
Q: I'm from Germany and I own a Nissan S14 Silvia Sr20det where do I get a FC-Datalogit here?? Directly from your shop?
Q: I'm purchasing a 2005 model A'PEXi Power FC for my r33 sII rb25det... I'd like to purchase this software and converter. Which version of the FC-Datalogit software would I purchase to comply with the 2005 model Power FC?
Q: I'm having problems getting on to the user group. Are there any known email issues with egroup?
Q: Does FC-Datalogit work with Windows Vista?

Q:    How much do I need to add for delivery charges?
A:    All the price listed on our website INCLUDE delivery worldwide
    
Q:    Is your software compatible with Apple/MAC operating systems?
A:    No
    
Q:    I can not use paypal to purchase your product - How else can I purchase?
A:    Please contact us for more detail info@fc-datalogit.co.nz
   
Q:    How do you ship products?
A:    DHL & EMS
    
Q:    When you ship my product can you please write the value down for Customs/Import Duty?
A:    I'm sorry we are not able to write a value down as it’s against the law and will void our insurance
    
Q:    When I go to place my order you ask for my car type - Does this mean I can only use it on that type of car?
A:    No you can you can use a FC-Datalogit on all Power FC’s the question is just for statistics
    
Q:    If I purchase a GTR version does this mean I can use it on a 180sx?
A:    Yes
    
Q:    I have a FC Commander that is not compatible with my Power FC will the FC-Datalogit enable me to use it?
A:    No
    
Q:    If I place an order for a FC-Datalogit tomorrow how long will it take to arrive?
A:    We process orders within 3 working days and Shipping takes 2-5 working days
    
Q:    Do you sell Power FC’s?
A:    No
    
Q:    I see you have to register the software to a number on the Power FC can I get a general number or do you have something special         for tuners?
A:     No - The FC-Datalogit unit has a serial number that is registered its not related to the Power FC
    
Q:    I have never used paypal before can I pay direct with Visa?
A:    We don't have visa facilities, but you can pay with visa using paypal
    
Q:    How much is a FC-Datalogit kit and where can I purchase if from?
A:    You can purchase from our website just click on Pricing

    
Q:    What is the unit of measurement for the turbo/boost displayed as?
A:    Its displayed in kg/cm²
    
Q:     Can I have your unit be hardwired to the car? And always running the FC Commander without a laptop?
A:     Yes
    
Q:    Your software sounds fantastic - Is there a demo version?
A:    Yes, on our FC-Datalogit page
   
Q:    Is there Antilag on FC-Datalogit?
A:    No, it has been removed. We suggest you buy a specialized stand alone antilag unit.
    
Q:    My new Laptop doesn't have a serial port but it does have 2 USB ports. How do I connect the FC-Box to a USB port?
A:    There are two options available when you purchase FC-Datalogit Serial & USB. The USB type is supplied with a Serial to USB                     adapter (Converter). One end of the adapter has a serial plug which you connect to the serial port on the FC-Box and the other end         has a USB plug which you plug to the USB port on your computer (Laptop or PC).
    
Q:    I purchased FC-Datalogit serial type. Now I have a new laptop and it doesn't have a serial port! Do I have to buy a new FC-Datalogit?
A:    You don't need to upgrade or buy a new FC-Datalogit. The only difference between Serial and USB FC-Datalogit is the separate,                 FC-Datalogit approved, Serial to USB adapter (Converter). You can purchase your own converter and it may work fine. Or you can             purchase an FC-Datalogit approved converter from FC-Datalogit or an FC-Datalogit dealer. We can't support non approved                         converters because, to be honest, we don't know why some don't function correctly. We tried several brands before we got one             that was 100% satisfactory with various types of Laptops.
    
Q:    I have purchased used SR-20 FC-Datalogit and it is great but will it work on a Supra?
A:    If you have the new Black Box FC-Datalogit this will work with all version of Power FC including all AP Engineering versions. In the             unlikely event that your version of Power FC hasn't been developed yet you will be prompted to scan your Power FC and you simply         email the scan file to us and we will update the software for your version - this process generally takes 24-48 hours from receiving         the scan. Once the software is updated a new version is uploaded to the user groups. If you have a beige Type A or B FC-Datalogit,         (the older discontinued versions), these are only compatible with the Power FC version they were purchased for. Please contact             us to upgrade to the new Black Box version.
    
Q:    My GTR FC-Datalogit doesn't have a fan temperature setting like the Fan vs. Water temp setting in the RX7 FC-Datalogit on Setting             3 tab. Will you make the fans setting for GTR FC-Datalogit?
A:    Unfortunately the GTR Power FC doesn't expose the fan temperature setting so therefore FC-Datalogit only access settings that             are exposed by the Power FC. Some Power FCs do and some don't FC-Datalogit can only access it if it is built in to the Power FC.
    
Q:    Do you make FC-Datalogit for my Porsche?
A:    We will if A'PEXi make a Power FC for it.
    
Q:    Can you invite me to the info e-group, please?
A:    If you have purchased a new FC-Datalogit please contact us by email
        If you purchased a used FC-Datalogit please click here for more information on registering a used FC-Datalogit
    
Q:    I’m from Germany and I own a Nissan S14 Silvia Sr20det where do I get a FC-Datalogit here?? Directly from your shop?
A:    If we don't have a dealer in you country listed Here then you can buy from another dealer in another country or from our website.
    
Q:    I'm purchasing a 2005 model A'PEXi Power FC for my r33 sII rb25det... I'd like to purchase this software and converter. Which                 version of the FC-Datalogit software would I purchase to comply with the 2005 model Power FC?
A:    Our Current Model of FC-Datalogit will work with all version of Power FC which includes all AP Engineering versions. If your version         of Power FC hasn't been scanned before you will need to simply email us a scan taken by the software and we will update the                 software for your version - this process generally takes 24-48 hours from receiving the scan.
    
Q:    I'm having problems getting on to the user group. Are there any known email issues with egroup?
A:    Sometimes the invitation we send out arrives in a minute, sometimes it takes days and occasionally it never arrives! Please let us         know you haven't received your invitation. Email addresses with starting with "sales" will not work in the egroup.

Q:    Does FC-Datalogit work with windows vista?
A:   Yes

Useful Power FC Links

Adapter looms
FC3S
FD3S APEXi Power FC to S4 FC3S. BANZAI Racing
FD3S APEXi Power FC to S5 FC3S. BANZAI Racing
FD3S APEXi Power FC to S4 or S5 FC3S . Rotary imports Germany (in English)
FD3S Auto
BANZAI Racing FD3S auto adapter loom. Maintaines the Auto "hold" feature.